VP, Digital & Alternative Channels

Leader. Innovator. Strategist.   

As a virtual pacesetter, you know what it means to be creative and forward thinking.  Do you have what it takes to develop, lead and manage a team of specialists through a new digital strategy?

This is your opportunity to plan, develop and execute an innovative digital strategy for all of CWB Financial Group (CWB). 

CWB is not your typical bank – we take a deeply personalized approach to our business and values. Taking the time to understand our client’s goals and aspirations allows us to use a full-picture view in the type of support, guidance and service needed to help them cultivate a successful financial future. We are seeking a dynamic Vice President of Digital and Alternate Channels to deepen relationships and grow new clients by developing a digital offering that will enable our sales force to win business and generate additional growth through self-serve offerings.

Do you have deep digital knowledge that has developed in the B2B space? Have you helped a company shape the way they do business online? Do you have experience identifying and partnering with technology providers?  Have you led an organization into new virtual territory? Do you consider yourself a master strategist who understands key short and long term implications? Can you skillfully mentor a team and build true credibility?

Yes?  Let’s get to know each other. 

Who we are:

CWB Financial Group is a diversified financial services organization providing specialized service in banking, trust and wealth management. Since 1984, we’ve grown from a single branch operating in Edmonton, Alberta, to a western-based, federally regulated financial institution with a national presence.

What we offer:

• The opportunity to make a difference - our culture thrives on idea-sharing, collaboration and the ability to create impact.
• Rewarding, enterprising and engaging atmosphere where you will be able to see your contributions at work.
• Understanding balance: We know our people have places to go, people to see and good times to have when they’re not at work and we support that.
• An award-winning benefits packages that includes 100% company-funded health coverage (dental, vision and prescriptions), health care spending account, a flexible wellness program and CWB Balance Day (extra day off with pay!).
• Company ownership: every employee has the opportunity to be an owner with our employee share purchase plan (ESPP).

Who you are:

• A degree or post-graduate degree holder in a related field.
• A seasoned leader with at least ten years under your belt with significant digital experience including both strategic and execution experience. Financial Institution experience would be a strong asset.
• An experienced collaborator with a history of building inclusive, high-performing and customer-facing teams.
• A practiced strategist who is able to recognize market or competitive trends and translate them into implications (both short and long term).
• A decisive and focused individual who has proven execution capabilities.  You can lead complex initiatives and provide high quality deliverables on time and on budget. Fluid and adaptable, taking the team along for the ride.
• A relationship builder who can develop key partnerships internally and externally by demonstrating expert interpersonal skills and strong business knowledge.

What you will do:

• Develop and manage CWB’s digital offerings for both commercial and personal clients, ensuring they meet client and bank needs. 
• Oversee and direct the digital team to develop new, and support existing, products and services.   Develop a UX approach that will tie together our digital partners into a cohesive platform for our clients.
• Manage Motive Financial (our digital bank) and Virtual Branch customer facing teams to deliver exceptional customer experience and create another growth channel for CWB.
• Manage relationships with key technology partners to ensure strategic alignment of our roadmaps and partner with IT to hold them accountable to deliverables
• Solicit and research questions and comments regarding CWB’s digital offerings from branches and customers. Work with HR, Learning & Development and VP, Sales Strategy and Effectiveness to ensure branch staff receive the product knowledge, coaching and training to properly utilize and explain to our digital offering to our clients.
• Lead, direct and collaborate with Marketing, Sales Effectiveness, Product and other key stakeholders in all digital initiatives, such as launch activities and campaigns.
• Identify leading digital financial institutions and direct banking institutions worldwide and develop a competitive intelligence program which enables CWB to stay on top of trends and innovations and evaluate their impact on our organization.
• Develop, implement and manage all digital-specific policies and supporting documentation and processes, including all internal/external documentation, templates, agreements, legal forms, involving key stakeholders.
• Support the Bank’s ongoing compliance with Privacy, AML, and other regulatory requirements as it relates to CWB business and our digital and alternative channel offerings.
• Promote cooperation and commitment within the CWB Group towards the attainment of common goals enabling productive group interactions.  Ensure direct reports understand CWB’s strategy/vision and how they contribute to it.

Closing Date:

02/4/2019

Diversity

CWB Financial Group is an equal opportunity employer.  We are motivated by the new perspectives diversity can bring to our workforce. Inclusion and advocacy for a diverse organization can bring excellence at all levels of our business. Regardless of race, religion, color, gender, sexual orientation, age, disability or any other factors unrelated to job performance, we are looking for difference makers.  We are committed to providing equitable treatment to all employees and job applicants.