Supervisor, Marketing and Sales

Supervisor, Marketing and Sales (32393)    

Community & Recreation Facilities is a dynamic branch in Citizen Services that is responsible for the development, management and animation of over 50 popular recreation facilities including: pools, arenas, golf courses, and a collection of attractions and specialty facilities.

We are looking for a strategic marketing leader with demonstrated success in business development to join the Customer Relationship Management leadership team. You will oversee the branch marketing strategy, facilitate development and integration of the customer experience and retention strategy, and lead a team of marketing and sales professionals to maximize revenue growth of this Branch.


  • Collaborating across lines of business, develop strategic goals, objectives, priorities, performance measures and targets, related to customer lifecycle management

  • Lead development of product / service positioning strategies that result in customer acquisition, retention and product / service differentiation

  • Provide strategic direction to the Communications & Engagement department regarding all marketing, market research and customer experience activities

  • Lead a team responsible for proactively promoting, negotiating and selling a variety of advertising and sponsorship media, including managing ongoing sponsor / partner development and retention

  • Manage retail sales at City of Edmonton Recreation Facilities and Attractions, including strategy development, implementation of point-of-sale campaigns and merchandising

  • Establish and manage long term space use license agreements for non-profit and commercial tenants at City of Edmonton Recreation Centres and Attractions

  • Project, develop, manage and regularly report on revenue and expenditure budgets for the Marketing and Sales business unit

  • Provide staff leadership and supervision in terms of recruitment, development, conflict resolution, performance management and coaching

Qualifications :
  • University degree in Commerce, majoring in Marketing, Strategic Management, or related field. An MBA or related designation would be an asset

  • 5 years experience in developing business strategies and advising on marketing and sales lines of business comparable in complexity

  • 5 years experience successfully coaching, developing and supervising a large team

  • Knowledge of and experience in developing and applying business strategies, as well as performance measures, in the areas of customer experience management and sales (corporate, group and retail)

  • Experience in advertising and sales management, contracts and agreements management, and retail and merchandise sales management

  • Strong proficiency with Microsoft Office Suite and Google Applications

  • Demonstrated results in working with interdisciplinary teams and collaborative business strategy development

  • Demonstrated ability to successfully manage many priorities and tasks with competing deadlines

  • Strong verbal and written communication skills, including report writing and presentation.

  • Excellent interpersonal and collaboration skills, with proven ability to build and develop strategic partnerships with diverse stakeholders

  • Hire is dependent upon a Police Information Check satisfactory to the City of Edmonton.

  • Valid Alberta Class 5 driver’s licence (or provincial equivalent). Must arrange own transportation to be reimbursed in accordance with City of Edmonton policy. This may require business auto insurance

  • Applicants may be tested

We are an equal opportunity employer.

We welcome diversity and encourage applications from all qualified individuals.

Up to 1 permanent full-time position


Hours of Work: 36.90 hours per week


Salary: $84,597 - $120,852 (Annually)


Recruitment Consultant: JC/VL

Classification Title :   Supervisor, Output Functions

Posting Date :   Mar 13, 2018

Closing Date :   Mar 27, 2018 11:59:00 PM (MDT)

Number of Openings (up to) :   1   -   Permanent   Full-time

Union :   Management

Department :   Customer Relationship Management (Citizen Services)

Work Location(s): 19th Floor Edmonton Tower, 10111 104 Avenue