Team Lead

Every day, people visit ServiceOntario, online, in person, or over the phone for their important life events and their business needs. As the public face of government services, ServiceOntario has a direct impact on the residents of Ontario. Our mission is to deliver customer-centred services that are simple and easy to use for the people of Ontario.

Are you interested in leading and coordinating the work of a team of professionals? Do you want to lead multiple domains of customer experience, research and data analysis projects and teams in support of operational and service system design, strategic policy, and fiscal planning activities? If so, join the Ministry of Public and Business Service Delivery, Citizen Experience, Strategy and Integration Division, Customer Experience, Reporting and Analytics Branch with ServiceOntario, where you will champion and influence evidence-informed decision-making and business practices across the Ministry program areas.

Why join the team

Join us and help make government services work better for citizens. We provide employees with constructive feedback to foster their career growth and development, opportunities to collaborate with talented people and the chance to work on signature digital government projects for the public.

• Be part of the strategic team setting the future course for ServiceOntario, the Ontario government's premier service organization
• Be part of a grassroots culture that is the front door for Ontario government services and touches the lives of Ontarians in every corner of the province
• Influence the way government delivers services to the public
• Learn and practise Voice of Customer and human-centred design methodologies
• Make an impact on the lives of all Ontarians as they access vital government services

OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism:

We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.

We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions.

Visit the OPS Anti-Racism Policy < https://www.ontario.ca/page/ontario-public-service-anti-racism-policy > and the OPS Diversity and Inclusion Blueprint < https://www.ontario.ca/page/ops-inclusion-diversity-blueprint > pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.

We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's Human Rights Code < http://www.ohrc.on.ca/en/ontario-human-rights-code >. Refer to the application instructions below if you require a disability-related accommodation.

What can I expect to do in this role?

In this role, you will:

• Coordinate and manage short- and long-term customer experience data analysis, costing, performance measurement, research and evaluation projects
• Plan and manage the collection, analysis, and presentation of statistical information to support emerging policy issues
• Lead and prepare priority briefing materials, reports, and responses for information for senior executives
• Provide leadership and support to project teams in the delivery of strategic plans and initiatives
• Facilitate the use of qualitative and quantitative analysis for evidence-based decision-making and support a culture of evidence-based decision-making
• Foster consultative relationships and partnerships with other levels of government

Location: Toronto

How do I qualify?

Project Management and Team Leadership Skills:

• You have strong project management, team leadership and training skills.
• You can plan and lead teams to enhance information collection, access and utilization across the Ministry.
• You can meet tight deadlines and deliver on expectations in an environment where fast turnaround, unanticipated events, and rapid change is expected.

Policy and Program Knowledge:

• You have knowledge of government mandate, related legislation, regulations, strategic direction, programs and services to lead business planning initiatives.
• You have knowledge of evidence-based data, reports and performance dashboards to support evidence-based decision-making with the fiscal plan.

Research, Reporting, Analytical and Financial Knowledge and Skills:

• You demonstrate quantitative analysis, advanced statistical analysis, research, financial management and business modernization skills.
• You have knowledge of costing methods and techniques.
• You can coordinate risk management plans and make recommendations on complex financial risks.
• You can interpret a wide range of statistical sources to support needs assessments, modelling and forecasting.
• You can analyze and present statistical and research data.
• You are proficient with various computer applications for database development, data and information management, data analysis and presentations, statistical software, and web-based applications.

Communication and Relationship Management Skills:

• You have communication, presentation, consulting, negotiating and coaching/mentoring skills.
• You can clearly communicate complex information to non-technical audiences.
• You can effectively develop and maintain networks of contacts, and build and maintain positive and trusting working relationships with various stakeholders.

Salary Range: $81,401 - $118,313 Per Year

Additional information:

• 1 Temporary, duration up to 24 months (with the possibility of extension), 777 Bay St, Toronto, Toronto Region

Note:

• Less qualified applicants may be considered on an underfill basis.
• The information that you provide for the purpose of this competition and the results from this competition may be used to fill other positions. These positions may be of various tenures, including short-term assignments. Your information and the results from this competition will be retained for the purpose of filling vacancies in accordance with the applicable collective agreement or policy provisions.

Please apply online, only, by Tuesday, April 18, 2023, by visiting www.ontario.ca/careers, and entering Job ID 189234 in the Job ID search field. Please follow the instructions to submit your application. Faxes are not being accepted at this time.

If you require a disability-related accommodation in order to participate in the recruitment process, please contact us at www.gojobs.gov.on.ca/ContactUs.aspx to provide your contact information. Recruitment Services staff will contact you within 48 hours. Only those applicants selected for an interview will be contacted.

The Ontario Public Service is an inclusive employer. Accommodation will be provided in accordance with Ontario’s Human Rights Code.

www.ontario.ca/careers