Manager, Customer Analytics

Manager, Customer Analytics

Regular Full-Time (35 hours per week)

 
ART + AUDIENCE + LEARNING

Does the thought of building and growing meaningful customer relationships at one of the largest art museums in North America excite you? Do you feel passionately about driving customer loyalty and revenue?
 

Located in Toronto, the Art Gallery of Ontario (“the AGO”) is one of the largest art museums in North America, with a collection of close to 100,000 works. Through the collection as well as collaborations with leading museums around the world, the AGO presents wide-ranging exhibitions and programs to approximately 1 million visitors annually.

We are currently seeking a Regular Full-Time, Manager, Customer Analytics to join our Membership & Database Marketing team. Under the direction of the Director, Membership & Database Marketing, the incumbent will manage the Gallery’s comprehensive membership and annual pass database as well as data derived from the ticketing, AGO point of sale systems and opt-in emails in order to support effective direct response campaigns with the goal of acquiring, retaining and upgrading members and pass holders, reaching new audience segments and increasing ticket sales for programs, events, camps, classes, special events and member previews.

Using the customer database systems, he/she/they is the primary resource within Communication & Brand in the planning and execution of data analytics and reporting on key performance indicators. Responsible for overall execution and primary analytics of CRM campaigns, loyalty segmentation, test & control analysis and customer and segment level analytics. A customer-centric approach to relationship building is essential.

Interested so far? Learn more about why AGO would be a great fit below.

The Gallery continually strives to create a safe and inclusive workplace. We offer diversity and inclusion training to our staff and volunteers so they can continually learn and contribute to fostering a supportive environment where people feel comfortable to come to work as they are.

The mental health of our employees is also very important to us. We offer our employees programs that support wellness and enhance the job experience. If our employees need assistance, employee assistance program (EAP) services are available to them. The Gallery also takes part in the city and province’s reciprocal benefits program, allowing our employees access to city and province discounts.

What are the benefits and highlights of working at the AGO?

• Competitive salary
• Discounts from the Provincial/City Reciprocal Agreements (Free admission to museums, the CN Tower & Discounts off amusement parks, city attractions, hotels, wine tours, Second City, the Ontario Science Centre, and much more!)
• Discounts to GoodLife Fitness
• Free tickets to every major exhibit at AGO

If this sounds like an opportunity you are looking for, apply now!

The ideal candidate will have the following qualifications, skills, and experience:

• Post-secondary education or experience equivalent to a university degree in Business Administration or Project Management
• 3-5 years of data modeling and analytical experience
• Advanced skill level with Microsoft Excel, SAS, SQL, Mircrostrategy, Tableau
• Proficiency with Raiser’s Edge software (or similar system) would be an asset
• Directly related experience in a database marketing position with strong business acumen and robust analytical and problem solving skills
• Well-developed understanding of and experience with direct marketing campaign structure, processes, metrics and analytics. Ability to prioritize multiple deliverables with competing tight deadlines.
• Well-developed analytical, research, troubleshooting and problem solving abilities
• Well-developed verbal and written communication, customer service organizational, multi-tasking, interpersonal, and communication skills.
• Proven experience presenting results to mid/senior level management. Proven ability to quantify and analyze customer data/results in a concise easily understood format tailored to the audience.
• Experience managing in a unionized environment would be an asset.
• Ability to establish and maintain effective working relationships with staff from various departments. Excellent stakeholder management skills.
• Ability to work independently, self-motivated, organized and self-disciplined.
• Ability to work well with a team - to work with staff, visitors, and volunteers with diverse requirements.
• Computer literate in Microsoft Word, Outlook, and PowerPoint
• Passionate individual who wants to succeed
• Strong negotiation skills, ability to negotiate and influence others
• Strong work ethic, great attention to detail

We invite individuals who reflect the diversity of our visitors to apply by submitting a tailored cover letter and CV via this link: https://app.jobvite.com/j?aj=oEMrlfwW&s=canadian_marketing_association 

If you would prefer to submit your application in person, please leave it with our Shipping Dock addressed to the People Division which is located next to the Jackman Hall entrance on McCaul Street. The hours are you able to drop off your application are 8:30am until 4:00pm from Monday-Friday.

We thank all applicants but must advise that only those selected for interviews will be contacted. In accordance with the Ontario Human Rights, Accessibility for Ontarians with Disabilities Act & the AGO’s Recruitment & Selection Policy for Staff, a request for accommodation will be considered throughout the hiring process.

The Art Gallery of Ontario is an Equal Opportunity Employer.