Vice President, Client Success

Vice President, Client Success

The Idea Factory

St. John’s, NL



The Idea Factory is where curiosity, creativity and technology meet to create innovate, digital-first marketing solutions. Combining their expertise in strategy, branding, design, and digital marketing with their passion for getting results, they’ve made great things happen for a roster of clients ranging from very small to national and international corporations. Located in the vibrant city of St. John’s, Idea Factory opened its doors in 2000 and has grown into a collaborative and passionate organization who craves creativity to solve problems, big and small.

On behalf of our partner, The Idea Factory, we are seeking a Vice President, Client Success to join their leadership team and oversee all aspects of client management and satisfaction. The Vice President, Client Success will play a key role in leading positive client experiences and driving client success outcomes, in addition to helping re-define the vision for Idea Factory’s client experience in a rapidly changing business landscape.

Success in this position requires a visionary and engaging leader who is solutions driven and fosters an entrepreneurial spirit. A proven ability to develop quality relationships and partnerships with clients seamlessly and effectively is essential. Experience managing relationships with C-Suite and Senior Level individuals is required. A hands-on and collaborative approach to championing and leading a high-performing team are enhanced by your strong communication and people skills. Previous experience in a senior account role driving client experience, preferably in a marketing, client services, or technology environment, is preferred. Post-secondary education in business with a concentration in marketing, or an equivalent combination of experience and knowledge will be considered. 

The ability to manage client relationships and identify new market and business development opportunities allows exciting growth potential. The Idea Factory is an equal opportunity employer. To express interest in this opportunity, apply here For more information, please contact Natalie Hand ( If you require an accommodation to participate in the recruitment process, please let us know.

Meridia Recruitment connects leading organizations with top talent by building strong relationships and creating ideal matches with candidates because we are only successful when you are. We appreciate your interest in this opportunity.

To learn more about Meridia Recruitment, our job opportunities, and career advice, we invite you to explore our website: For information on opportunities with our parent company, Knightsbridge Robertson Surrette, visit


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