Manager, Learning Programs

The CMA is looking for a Manager, Learning Programs to join our team on a 12-month contract basis! This role is responsible for communications and learner engagement; as well as program development, managing seminars and in-house training, and various related administrative duties as needed.

Key Responsibilities and Accountabilities

Communications and Learner Engagement

  • Manages and responds to all inquires about Learning Programs
  • Manages Executive Advanced Standing and CM designation holders’ communications.
  • Communicates and presents to Learners and Organizations on behalf of CMA.

Seminars & In-House Training

  • Supports and provides feedback on seminars, and in-house training
  • Conducts needs analysis, analyzes feedback and identifies gaps in seminar offerings
  • Drafts proposals, determines pricing, and communicates with organizations on all aspects of in-house training, from ideation to evaluation.
  • Communicates with learners and facilitators before and after learning events   


  • Identifies operational improvement opportunities by monitoring and providing feedback on administrative processes, EMS functionality, and other areas; implements updates as necessary
  • Manages contracts with instructors and program facilitators
  • Contributes to department annual planning of long-term program development, including budget preparation
  • Retains, supports, and monitors performance for seminars, learning webinars, and in-house training
  • Provide liaison for members of the CMA Learning Committee
  • Other tasks as assigned by the department leadership team


  • Degree or postgraduate diploma in Learning & Development, Adult Education, or similar
  • 3-5 years work experience in related field or industry
  • Experience working with trade associations or non-profit organizations an asset
  • Knowledge of how professional designations work
  • Familiarity with HTML,D2L Brightspace or other similar LMS an asset
  • Familiarity with D365 or other CRM/EMS an asset
  • Strong computer literacy and experience in Microsoft Office applications
  • Ability to take initiative and effectively adapt to changes
  • Strong interpersonal and organizational skills
  • Proven ability to build and maintain relationships with internal and external vendors

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