Product Marketing Manager

Firmex is a global software-as-a-service provider with corporate headquarters in Toronto, Canada. The company’s Firmex VDR service is the world’s most trusted virtual data room, having been used by over 120,000 companies worldwide to share confidential documents for due diligence, litigation and compliance.

Our global HQ in downtown TO’s Fashion District is easy to get to by transit, bike, or car.

Mission: We’re on a mission to become the number one virtual data room provider in the world, and thanks to our team, we’re well on our way. If you’re curious, motivated, love to solve interesting problems, and take pride in helping clients, we should talk.

As a Product Marketing Manager, you will be responsible for driving our product research and product launch process. It'll be your job to understand what's really happening with customers and discover data-driven insights that drive commercial growth. Attention to detail along with the ability to grasp and translate customer research into sound business decision-making is critical. Reporting to the CMO, you will be the expert in our buyers, how they buy and their buying criteria and will transfer that knowledge across our entire organization.

This is the perfect opportunity for someone who thrives on balancing creativity, strategy, tactics and analytics.

How will you make an impact?

  • Product research: working hand-in-hand with our Sales, Support, and Customer Success teams, be the expert on our buyers and users and distill this research into data-driven insights and transfer this knowledge across our organization
  • Business cases: working closely with Product Management team, build the processes and analysis to translate customer research insights into business cases for prioritizing product enhancement
  • Product launch: drive the launch of new products and releases, defining product positioning, unique sales propositions,  and metrics by which success is to be measured

  • Segmentation: Develop product positioning and messaging that differentiates Firmex’s products in the market on buyer group customer personas

  • Communication: Work with marketing programs, brand management, and digital marketing teams to ensure that appropriate product themes are communicated to the market

What will you bring?

  • 3 years in Product Marketing and/or Product Management, with at least 3 years of technical marketing experience
  • Exceptional research and analytical skills; you’re as comfortable interviewing our clients as you are with our business intelligence database

  • Very strong written communication skills

  • A demonstrated passion for the development and execution of ‘voice of customer’ research

  • A “roll up the sleeves” attitude: a self-starting orientation with the intense drive to “make things happen"

  • A True Team Player: You have the ability to coordinate resources across the entire company and build rapport with key participants in the go-to-market strategy

  • Customer Focused: You have previous experience collaborating with a highly driven Sales and Customer Success team as demonstrated through solid understanding of sales pipelines and enterprise software sales cycles

  • Experience with Product Management and/or Product Marketing principles and practices such as Agile and Pragmatic Marketing

If this looks like a great opportunity for you, please apply! 

Firmex is an equal-opportunity employer strongly committed to diversity and inclusion within the workplace.

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