Vice President, Content

THE OPPORTUNITY 
True North Sports + Entertainment (True North or TNSE) is looking to add to its team of employees who excel at providing a superior patron experience at all our venues, while managing and showcasing a premium lineup of sports and entertainment brands. The True North family is a committed, passionate, and hard-working team of dedicated employees that consistently deliver results, demonstrate innovation, and embrace True North's vision, mission and values. Reporting to the Chief Brand & Commercial Officer and serving as a member of the senior leadership team, the Vice President, Content will be responsible for strategy and operations related to True North's content, media, social media and communications functions. This role will be charged with using data and analytics to create and leverage communication and multi-platform content to grow fandom across priority customer segments as well as revenue through ticket sales, sponsorships, licensing and strategic partnerships. In addition, this role will have responsibility for telling True North's community story through content and social media and while integrating and promoting True North's vision, mission, strategy and values with our guests, employees, community and other stakeholders.

ORGANIZATIONAL OVERVIEW 
True North owns and operates the Winnipeg Jets (NHL) and Manitoba Moose (AHL), who both play at Canada Life Centre, which hosts 150+ events annually. TNSE also operates a Bell MTS Iceplex, Burton Cummings Theatre, True North Real Estate Development, and we are closely tied to the True North Youth Foundation (TNYF). While having a diverse portfolio of operations, TNSE's focal point is operating an NHL franchise in a Canadian market landscape with passionate fans and partners that care deeply for our community and teams. This offers tremendous opportunity, but also the responsibility of being the steward of sports and entertainment in our market.
As an organization, we are guided in our day to day under the direction of our Vision, Mission and Values.

VISION 
True North endeavours to be recognized as a preeminent organization within the National Hockey League, the American Hockey League, and the North American entertainment industry. We further strive to establish ourselves as an integral asset to the City of Winnipeg and Province of Manitoba, and to be a consistent source of pride for our entire community.

MISSION 
We are relentless in our pursuit of providing a superior patron experience in all of our facilities, developing championship caliber hockey teams, nurturing and providing opportunities for our colleagues, and collectively making a meaningful and consistent contribution to our community.

VALUES
 • Team • Trust & Respect • Do the Right Thing • Continuous Improvement

For more information on TNSE, Winnipeg Jets and TNYF, visit: www.tnse.com www.winnipegjets.com and www.tnyf.ca

PRIMARY RESPONSIBILITIES
Strategy

• Using data and analytics to ground decision-making, develop an annual (and eventually multi-year) plan that grows revenue and addressable customer base through communications and content capabilities across a variety of mediums, but with a particular focus on digital platforms. This strategy must be consistent with True North's Vision / Mission / Values; and consistent in communication (message and frequency)
• Be an active member of the Commercial Strategy Group and work collaboratively with Marketing and Corporate Sales & Ticketing leads to drive growth on critical initiatives.
• Serve as a resource to all departments of True North, providing training, leadership, tools, advice, counsel and encouragement to advance department goals through content and communications and where applicable tell True North's story in consistent, genuine and meaningful way
• Deepen relationships with external media including with its host broadcasters, local and national media
Content & Social Media
• Grounding decision-making through data and insights, oversee strategy development and operations for the development of multi-platform content that will drive growth in fandom in priority customers segments as well as facilitate revenue growth through sponsorships and strategic partnerships.
• Oversee creation of editorial, video, social media content calendars.
• Work with digital strategy and marketing leads to specifically grow addressable audiences through compelling digital and social media content.
• Ensure Marketing priorities are delivered through content and social media.
• Oversee logistics and budget for both in-house and external content production.
• Identify, create and nurture in-house and freelance talent for editorial and video content.
• Be a thought-leader across the organization when it comes to emerging trends and opportunities in the content and social media space.
• Work closely with Business Intelligence team to ensure regular media/content/social media reports are created and distributed to measure effectiveness of work effort against objectives.
Direct Communications
• Liaising with senior management, hockey operations, event marketing/management, and other departments as required, oversee the preparation of press releases/conferences, and media interviews.
• Work with Communications Directors to develop pro-active strategies to feature True North stories through local and national digital and traditional media.
• Engage and develop relationships with non-traditional media and content creators including bloggers, podcasters and social media content creators.
• Participate in, consult with, support, and contribute/provide feedback for direct communications, including: web/social media/digital presence, Report to the Community, Annual Report, Board and Lender reporting, proposal submissions, presentations by True North staff, and other direct communications to stakeholders
Indirect Communications
• Provide leadership and guidance to the communications, content and social media teams to ensure efforts are prioritized against strategic objectives and with an eye to continuous improvement.
• Provide leadership and opportunity to amplify efforts related to Community Relations and the True North Youth Foundation, assisting in the planning, organizing, integration of communications, content and social media efforts
Internal Communications
Working closely with Human Resource and Senior Management teams, assist in communicating and presenting information, training, and messaging that inspires and promotes alignment to True North's vision, mission, strategy, values and operating goals.
Brand Integration
• With a focus on communication, content and social media, assist executive management in upholding brand values
• Participate with the rest of the senior management team, in promoting True North Brand integration and alignment, in all areas of the organization.

 

THE CANDIDATE
Fundamental Competencies & Qualifications

• Post-secondary degree
• 10-15+ years of progressive leadership experience in communications, media, content and social media at a consumer facing business or organization, preferably within the sports and/or entertainment industry
• Have genuine interest, desire and commitment (time and effort) to make a meaningful contribution to our city and province, with an organization that shares your passion
• Superior verbal/written communication, interpersonal and presentation skills
• Deep understanding of communications, content and social media measurement and analytics tools and in particular Google Analytics, Sprout Social and native social media analytics tools in order to drive strategic decision making
• Experience in strategy development and execution
• Above average organizational skills - and the ability to oversee content and editorial calendars, effectively manage conflicting and competing demands within tight timelines • Effective use of PC based tools, particularly Microsoft Outlook, Word, and Excel
• Keen attention to detail
Cultural and Values Alignment
At its core, True North's economic and operational engine is fuelled by an employee team that is aligned with True North's culture and values.

FOR THOSE INTERESTED IN APPLYING FOR THIS POSITION:
• Please email a cover letter and CV, including salary expectations in PDF format as one document to hr@tnse.com.
• The closing date for accepting submissions for this position is: Tuesday, November 30, 2021 • Applicants should identify if they require accommodation during the competition process (on a confidential basis).
• This posting is available in alternate formats upon request.
• A competitive compensation/benefits package will be commensurate with the experience and capacity of the successful candidate.

Due to the nature of the sports and entertainment industry where indoor public assembly takes place, it is True North's expectation that all employees must be fully vaccinated for COVID-19 in a manner approved by Health Canada. Providing confirmation of full vaccine status is a condition of employment unless a request for accommodation in accordance with The Human Rights Code (Manitoba) has been received and approved by True North. Reasonable documentation supporting any request for accommodation will be required.

We thank all that apply, however, only those selected for an interview will be contacted.


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