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Product Manager


271 Spadina Rd. Toronto#2017-013-1500358

Company Information


Trusted since 1940, CHS is the largest non-profit provider of services, products, and information that remove barriers to communication, advance hearing health, and promote equity for people who are Deaf and hard of hearing. CHS is redefining and transforming itself for the future by utilizing its core competencies to find new ways to deliver innovative, value-added solutions and services that allow CHS to grow profitably.  

Unique in North America, CHS offers a complete roster of essential services:

  • Hearing Healthcare Services – hearing tests, hearing aid sales, support for people living with hearing loss.
  • Education Programs – sign language instruction, literacy training, information and public awareness.
  • Employment Consulting – assistance with job search, employment support, employment resources.
  • Counselling Services – outreach and counselling to older adults, general and mental health counselling, addiction and court diversion services, outreach to children, youth and families.
  • Accessibility Services – ASL and LSQ interpreting, Communication Access Real-time Translation “CART”, communication devices, workplace accessibility consulting, conference accessibility coordination, video conferencing. 

The largest agency of its kind in Canada, CHS employs approximately 350 people who deliver over 17 programs through a network of 25 offices across Ontario. All services are provided by professionals experienced in meeting client needs in an accessible, confidential environment. CHS’ national advocacy initiatives and partnerships further the organization’s goal of removing communication barriers and promoting equity for its consumers.  For more information on CHS, as well as its programs and services, please visit

Job Description


  • Gain and maintain a deep knowledge of the hearing aid and communication / assistive listening devices market and competitors’ best marketing and sales practices.

  • Develop a solid understanding of the Deaf and hard of hearing clients’ journey and generate new ideas to improve customers’ experience and grow market share.

  • Create and utilize annual business plan as a road map to provide growth and identify opportunities with the greatest potential of a closed sale.

  • Review / evaluate competitors’ promotional activates and develop successful marketing strategies to create demand and expand the organizations’ customer base.

  • Translate product and sales strategies into detailed requirements and processes.

  • Work closely with hearing aid clinics’ personnel and school boards sales & operations team to:

  • meet monthly and annual sales and financial goals.

    • introduce new initiatives.

    • achieve quick time-to-market and optimal resource utilization.

    • monitor / evaluate sales activities and introduce sales training to improve sales effectiveness.

    • organize local sales events.

    • Other duties as assigned.


  • Proven work experience in product management.

  • Proven ability to develop product and marketing strategies.

  • Experience developing sales forecasts and meeting sales objectives.

  • Strong planning, follow-up, and closing skills - experience in technical & consultative selling proffered.

  • Ability to successfully use selling to relate customer challenges with product solutions.

  • Demonstrated maturity, good judgment, effective communication skills, ability to work under pressure with a wide variety of people.

  • Strong problem solving skills and willingness to roll up one’s sleeves to get the job done.

  • Excellent presentation skills.

  • Proficiency in MS Office Suite, Internet and Database applications.

  • BS degree in Business or equivalent preferred.

  • Ability to travel as required.


CHS offers a competitive compensation package commensurate with experience.

Note:  All offers of employment are conditional upon a clear Criminal Reference Check (Vulnerable Sector) and verification of education and professional credentials.

In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), CHS will provide accommodation, accessible formats and communication supports for the interview upon request.

Interested candidates are invited to submit a cover letter and résumé as MS Word or PDF attachments by March 17, 2017.  Thank you for your application.



                                                                             Subject Line:  #2017-013

Contact Information

Posting Date: 28-Feb-2017Sales/Sales Management Permanent, Full-Time Open 1 ASAP
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