Job Seeker FAQs

How do I register?

To apply for jobs via our online system or to set up Job Alerts, you must first register as a user. Registration is free.

To register:

  1. Navigate to the "Register Now" page
  2. Fill out your details (all fields are mandatory)
  3. Be sure to remember your password
  4. Click the "Create my account" button at the bottom
  5. You will receive an email confirming your registration

Please note that you will also be required to complete a 4 step Profile as soon as you register. You can always save your profile at any step and complete it at a later stage.

How do I add a resume?

Steps 1 and 2 of your Profile must be completed before you can upload a resume. On Step 3 of your Profile, you will be asked to add your resume. To add additional resumes:

  1. Login to your "Job Seeker Desktop". All your resumes will be listed in the "Profile" section on this page
  2. Click the "Add Additional Profile" link within this section. This will take you to Step 3 of your Profile.
  3. Add a descriptive title to identify your resume
  4. Select an appropriate supported category from the "Category" list
  5. Either upload your resume by clicking the "File Manager" button or copy and paste your resume into the text area provided.

You can add up to three (3) resumes to your profile.

Uploading your resume

To upload your resume:

  1. Click the "File Manager" button. This action will navigate you to the "File Manager" page
  2. Click the "Add New" button on the bottom right-hand side.
  3. On the "Upload" page, click the "Browse..." button next to the "Upload File" field.
  4. In the "File Upload" box that appears, select your file from its location on your computer and click "Open".
  5. Click the "Upload" button to confirm your selection. This will take you back to the "File Manager" page displaying your selected file
  6. To complete the process, click the "Attach & Return" button

Only certain file formats are supported. Please ensure that your file has one of the following extensions: .doc, .rtf, .pdf, .sxw, .html, htm

If your file is not of the types listed above, please cut and paste your resume directly into the box provided. Please read step 4 of "Adding a resume" for assistance.

Pasting your resume

To paste your resume into the text area, ensure you are cutting and pasting formatted text from a word processor or text editor. To do this, simply:

  1. Open your resume file via a word processor (such as Microsoft Word) or a text editor
  2. Choose "Select All" [Windows shortcut key: Ctrl + A] from your "Edit" menu to select all the text
  3. Select "Copy" [Windows shortcut keys Ctrl + C] from the "Edit" menu to copy the selected text
  4. Then go to your web browser and click into the resume text area
  5. Click "Edit" on your browser's menu at the top and choose the "Paste" option. Alternatively, you can paste your resume directly using the shortcut keys [Windows shortcut key: Ctrl + V].

How do I edit my resume?

Your resumes can be edited at any time. To edit a resume, click on its title in the "Profile" section of your "Job Seeker Desktop".

How do I delete my resume?

To delete a resume, click on the "Delete" icon next to the resume that you wish to remove. You will be asked to confirm the deletion to complete this action.

Why can't I log in?

I get an invalid username/password error message

  • Please ensure that you are on the Job Seeker section of the site when trying to log in.
  • If your web browser is using an "auto-complete" function to fill in your login details, it is possible that your software is continuously repeating a typing error from your initial login attempt. Please try turning it off and logging on manually.
  • If, after checking your login details, you continue to have difficulty, you may need to clear your browser's "cache" (where it stores web documents for temporary viewing). Please check your browser's online help or other included documentation for additional assistance.

The page just "hangs"

  • The "cookies" settings on your web browser may be the cause of your problem: difficulty creating or accessing your account and profile often indicates that "cookies" are not enabled in your web browser's security settings. Look under "Internet Options" or "Options" in the Tools menu for Internet Explorer, Firefox or Chrome; Safari users should choose "Preferences" from the "Safari" menu. Please check your browser's help menu and additional documentation for information on configuring cookies and Internet security preferences.
  • If your local network or your Internet Service Provider uses a proxy server to provide your Internet access, the same problems described above with cookies and file caching may apply to your network as a whole. As this problem is external to our system, you will need to see your Network Administrator or contact your ISP's helpdesk for further assistance.

How do I retrieve my password?

To retrieve your password, navigate to the "Forgot Password" page via the "Forgot your password?" link immediately below the login fields on the Login page. Entering your registered email address and clicking "Submit" will send an automated message to your email account with your password.

Can I get notified about jobs of interest?

A Job Alert will send you an email when jobs matching your criteria are advertised. To create a Job Alert:

  1. Login to your "Job Seeker Desktop"
  2. Click on the "Job Alert" tile on the right-hand side panel. This will take you to the "Job Alerts" page
  3. To create an alert, click "Add New Job Alert"
  4. On the "Add New Job Alert" page, enter a name for your alert and specify your criteria (e.g. Job Title: Manager; Keywords: Senior)
  5. You will receive an email alerting you when jobs that match your criteria are advertised.

Up to five (5) Job Alerts can be created.

How do I modify my job alert criteria?

Job Alerts can be edited at any time. To update your criteria:

  1. Login to your "Job Seeker Desktop"
  2. Click on the "Job Alert" tile on the right-hand side panel. This will take you to the "Job Alerts" page
  3. Click on the title of the Job Alert you wish to modify.
  4. On the "Add New Job Alert" page, change your criteria as desired.
  5. Click "Save Job Alert" to confirm your changes.

How do I delete a job alert so I no longer receive emails?

To delete a Job Alert:

  1. Login to your "Job Seeker Desktop"
  2. Click on the "Job Alert" tile on the right-hand side panel. This will take you to the "Job Alerts" page
  3. Click on the title of the Job Alert you wish to delete.
  4. On the "Add New Job Alert" page, click the "Delete Job Alert" button.

I am no longer looking for a job. How do I delete my account/profile?

If you are no longer looking for jobs, you can always set your availability status via the "Employment Eligibility" to "I am not actively looking for work". This will ensure that you will still have the opportunity to be notified if your dream job is advertised. If you still wish to delete your account, you can do so by:

  1. Logging into your "Job Seeker Desktop"
  2. Under the "Personal Data" panel, click the "Edit Username and Password" link.
  3. Click the "Delete Account" button
  4. On the "Delete Account" page, click "Delete" to confirm your action.

How do I find out more about an employer?

You don't have to be logged in to view the profiles of employers that are currently advertising jobs. To view their profiles, simply:

  1. Click on the "Employer profiles" or "Who's hiring" link in the top navigation
  2. On the "Employer Profiles" page, click on the name of the employer
  3. This will take you to their profile page which will show their company description, website, social networking links and a link to all their advertised jobs on the site
Thanks for contacting us! We'll respond to your message within 1 business day.
- The Workopolis Team

Further Assistance

If you have any difficulty with sign-up, the application process, or have any other questions:

Email: marketingjobs.help@workopolis.com or Telephone toll free 1-888-641-4047 to speak with a Customer Service Representative.

Support service is handled by Workopolis.com during regular business hours, Monday to Friday.

Please contact Workopolis Customer Service before contacting the employer's HR or recruiting department, as they will not be able to help you with the technical aspects of the this site.

Job Seeker Inquiry Form